Troubleshooting guide

APK not installing?

Use these checks before contacting product support.

Check the download

Compare the file size and SHA-256 with the product page. Re-download if the file is incomplete.

Check Android compatibility

Confirm the Android version, device architecture, and available storage.

Check permissions

Review whether the browser or file manager can install the file when Android prompts for permission.

Still blocked?

Record the Android version, device model, APK version, and exact error message for support.